Why was my order cancelled?

An order may be canceled for various reasons. However, we will notify you in the event that your order cannot be fulfilled along with the reason. Please note: we do reserve the right to refuse or cancel any order, for any reason, at our sole discretion.

Why was my payment not accepted?

Having issues checking out? We are sorry for the inconvenience. To ensure a secured payment with us we ask you to use the Paypal Express option to check out. PayPal is our credit card processor so you have to click PayPal then input all your info. Note you do not have to create a PayPal account to process your payment. You can check out with the guest option. Make sure to click the "Pay with Debit or Credit Card" option. Any additional problems, please don't hesitate to contact us. 

Are your shoes real?

All of our products are guaranteed to be 100% authentic

I'm Looking For a Specific Shoe. Do You Have It?

If you are looking for a specific shoe, you can search our site by style number, style name as well as by browsing our product categories. Our entire inventory is listed on our website. If you can’t find it here, we don’t currently have it. Since we are a consignment marketplace, restocks are subject to the availability within our network of sellers. We are not able to predict when a shoe will be back in inventory or available in a specific size. You can always contact us and we will do our best to see if we can locate it for you!

What size should I order?

Size is a personal preference so we are not able to make recommendations on fit. However, please note that all sizes on our site are in US sizing. In addition, you can view our size chart here

What Is Your Pre-Order Policy?

By purchasing a Pre-Order, customers are guaranteeing their pair; however, this is not guaranteeing a pair on release day. Pre-Orders begin shipping the Monday following the release date. If a Pre-Order has not shipped by the end of the day Friday of the week following the release, the customer is eligible for a refund on their Pre-order.

How long will my order take?

We ask all our customers to allow 4-5 Business Days to process and ship your products. If you need expedited shipping, please contact us to discuss as a further fee may be involved.

Can I ship to a different address?

At this time, we can only ship orders to the billing address associated with your credit card. 

If you have a Paypal account that is fully verified, we can ship your order to any address that has been verified with your paypal account. Simply enter your desired shipping address as the billing address at checkout and complete your purchase with PayPal.

What is your return policy?

All sales at KickzR4Us are final. In the event of a fulfillment error, please contact customer support and we will be happy to assist you. However, all KickzR4Us merchandise and shoes are inspected prior to shipment for order accuracy and defects such as yellowing, scuffs and stains beyond normal retail wear.  Exchanges are available for certain products for store credit. (shipping fees may apply)

Where are you located?

You can view all of our locations on our site here